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ContractComplete Resources

There are several ways you can get help with ContractComplete.

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RFI (Request For Information)

An RFI seeks the clarification of plans, drawings, specifications and agreements. A formal written process in which parties, such as the contractor and designer, clarify information gaps in documents.

On the RFI page, contractors can quickly generate formal requests and upload pdf files. They can upload and mark up images to be included in the RFI, then send the document to the stakeholders for a response. Stakeholders can add responses and upload pdf files after receiving an RFI. They can upload and mark up images to be included in the RFI and send it for the contractor. When the contractor receives the RFI response if they need more clarification they can reopen the RFI and stakeholders have to provide further information and resend the RFI. RFI page is currently only available for Collaborative mode contracts in "In Progress" and "Completed" stages.


RFI-Contractor's view
RFI-Stakeholders' view

On the RFI page a donut chart is provided. The chart displays the percentage and the number of RFIs of each status. (To see the numbers just hover over each status.)
An RFI can have one of the statuses displayed below. Click on each status to see the description.

Draft
Responded
Reopened

  • Draft


    When a contractor creates an RFI it will be displayed as draft. Draft RFIs are only displayed on the contractor's side. Draft status color is "Orange".

    Contractor can:
    • Write questions in the "Question Text" box, upload or delete pdf files, upload and mark up images using the "Image Manager" feature.
    • Add a due date on the RFI document. The due date will be displayed on the RFI page helping all parties to complete the process on time.
    • Add a contact point using the "Attn" drop down box. If a contractor selects a person, the person will receive an email and a message in his/her action box when the contractor sends the RFI. In case no one is selected as a contact point all stakeholders (only the contract followers) will receive an email and a message in their action box.


  • Submitted


    After completing the draft RFI, contractor can send the RFI. After Sending the RFI, status will change to "Submitted" and stakeholders will be able to see the Submitted RFI on the RFI page. Submitted status color is "Blue". The submission date will be displayed on the RFI page.

    • Contractor can "Retract" a submitted RFI and change the status to draft in order to make changes. They can send the RFI after making changes.
    • When an RFI is submitted, stakeholders will see it. They can write responses in the "Our Response" box, upload or delete pdf files, upload and mark up images using the "Image Manager" feature. After completion they can send the RFI response for contractor.


  • Responded


    Stakeholders can send the RFI response for contractor. After sending the RFI response the status will change to "Responded". Responded status color is "Green". The response date will be displayed on the RFI page.

    • Stakeholders won't be able to make any changes after sending the response.
    • Contractor will see the stakeholders' responses and attached files. They can reopen the RFI if they need more clarification.


  • Reopened


    When a contractor receives the RFI response if they need more clarification they can reopen the RFI. While reopening, comments can be entered indicating missing information. "Reopened" status color is "Yellow". After Reopening the RFI, stakeholders can add the missing information and resend the RFI for contractor. Reopening can be repeated until clarification is made. The "Reopen Percent" will display the percentage of responded RFIs that were at least reopened once.


Total RFIs: Total RFIs displays the total number of RFIs which will be different for stakeholders and contractors views since draft RFIs are only displayed on the contractors side.
Reopen Percent: The Reopen Percent will display the percentage of responded RFIs that were at least reopened once.
Average Response time: Stakeholders' response times to "Submitted" and "Reopened" RFIs will be tracked and an average will be displayed on the RFI page.

Note: Stakeholders and Contractor can find the users' names and the time they have changed an RFI Status using the "RFI History" button located in each RFI. Contractor can delete RFIs in any status.


For detailed information about RFIs in each view click the links below:

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